Quote from: Tomih18 on December 03, 2017, 12:42:29 PM

Hi all
My deposit is on hold since 5 days, the support said i forgot the text kraken.com in the bank transfer but i proved it with a screenshot. So i got answered that its okay now and they are going to release the deposit now, but its still on hold! Now im not getting any answers from anyone on kraken. This is just not how you should threat your customers!
Im just loosing money this way and im not the obly one with this problem.
I just want answers now, i dont think releasing my money is taking so much time! Such a bad service.

Ticket: 944768

Hi Tomih18. It looks like the funds have been successfully credited to your account now. To avoid delays in the future, please be sure to always include all of the information from the wiring instructions. Thanks for your patience.

Quote from: meelmark on December 03, 2017, 01:16:02 PM

Has been solved this morning on a sunday! 2 days of waiting, cant complain.

Hi meelmark. I'm glad to hear your issue is now resolved. Thanks for your patience.

Quote from: tomtom5 on December 03, 2017, 08:01:35 AM

Hallo,
my problem is 6080 Deposit on hold (29.11.17), I send two tickets to Kraken suport, no answer!
When the next day's everybody from suport see this, please help and look ticket number 949356 and 941481 all other way I have done!
Then I escalated the Tickets, nothing is happen! Bitcoin fall to 7500, and i can do nothing, fucking situation!
It's not my first day or buisness with Kryptomoney, I have Tier3 verifikation and make many other deals on this Side before this happen.
But when I see these problems with Kraken on this board I hadn't done it, but to late! I know it is weekend but 30.11.17 and 01.12.17 isn't weekend and they do nothing.

Excuse my english, I come from germany and learn a little bit scool english before 40 years.

I can't be happy, panik sell is not my thing I send the money to buy and not to look out of the window when everybody makes money but me!
In a other post somebody write he supposed "Kraken work with your funding" with a little bit fantasy I can believe it. All times when you must do something it gives problems Error520 and other things, that's the opposite of professional !
I mean it's a strange Game.
Money (Deposit ) on hold in this situation that smells you (Kraken com) such a intrinsically beneficial.
Thanks
tomtom5

and Thanks to Crypto Teng I think I understand! I will be fair, its a hot buisness, what I read in all Forum boards is, on other exchanges other problems with the same result. The Customer is not in the best position in this buisness.
My intention for this post is that people who makes first steps, understand what can happen, and the day will be comming.
And I hope public creates pressure to act!

News: 03.12.17 23:30 German time two mails come from Kraken Suport with: sorry... long time... now we do something.
I let myself be surprised and I will keep updating!
News: 04.12.17 My Deposit is success ! Kraken com have solved my Problem! Im very facilitating and hope other people can say the same in near future!

Hi tomtom5. I'm glad to hear that your issue has been resolved. Please note that we have a few agents that speak German. If you're finding it difficult to communicate in English please let our agents know and we'll find someone that can translate for you.

Quote from: jwlu on December 04, 2017, 06:31:06 AM

Hi all,

I have requested for USD withdrawal via bank transfer last Friday. The status is currently "Pending" and I have yet to receive e-mail to confirm the bank details. I have submitted a support ticket. What should I do next?

Thanks and regards.

JWLU

Hi jwlu. If you haven't heard back yet, please escalate your ticket using this form.

Quote from: bbacardi on December 04, 2017, 10:45:55 AM

I am trying to withdraw my bitcoins from kraken. It said I have to confirm the withdraw address in an e-mail, which I never received. I tried it several times and now it says "Service is currently disabled. Please try again later". Besides that, the site is constantly crashing and not reachable. After I received my bitcoins, I will never use this exchange again.

: I received the e-mail now and I could withdraw my bitcoins. Regardless I will avoid this exchange now. You can't have such an instable service when there is so much money involved.

Hi bbacardi. I'm sorry to hear that you weren't happy with the instability of our website. We are having a major upgrade soon and this should alleviate the strain on our platform. I would like to invite you to try Kraken again once we have this major upgrade. Thanks for your business.

Quote from: Shamane on December 04, 2017, 10:10:50 AM

Allways the same, no news at all from nowhere ...

Hi Shamane. Unfortunately, you have a complex issue that only the specialty team is able to help you with at this point. We appreciate your patience.

Quote from: nevermindthebotox on December 04, 2017, 12:05:05 PM

just to try my tier 4 account i made a deposit four days ago... account still gives 0 balance...

kraken website gives cloud error every second time.

not really a way i want my money handled... Angry

Hi nevermindthebotox. If you haven't yet, I would suggest opening a ticket here and escalating said ticket using this form.