Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
URSAY
on 25/06/2013, 19:15:12 UTC
fair enough ursay. so according to my case number  Case #: 20558. where am i in this que of customers awaiting help? i assume each new support ticket is assigned a case number so it shouldn't be hard to tell me this information. when things run correctly my funds are in my account within the drive home from walmart. which i may add is less the 3 minutes. but when a hiccup happens it takes days to resolve? it is like a 50/50 thing using your service. i just do not feel like waiting 4 days again.

I'm sorry but I cannot give any particular ETA on open support issues.  Every issue is completely different.  Some are easier and faster to solve then others.  Some fixes are completely out of my hands.  Providing an unrealistic expectation is not something I can do.