Quote from: ARTHurt on December 05, 2017, 05:25:18 PM

Quote from: miguelmirpuri on December 05, 2017, 04:56:50 PM

Quote from: miguelmirpuri on December 05, 2017, 04:23:28 PM

Dear CEX.IO,

I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.

My first SEPA transfer was completed on their website on 28 Nov, but i haven´t received the funds until now. I submitted support tickets but only got automatic replies.

Im really worried because these are almost all my personal savings...

User: up103914944
Ticket# 427066

Can you please help me to solve this? I still didnt receive this withdrawal, SEPA should take maximum 2 days and it has been almost a week...

Miguel

Hi Miguel, while cex is too busy to answer I'll try to calm you down... normally yes it should take max. 48 hrs for a SEPA but from unknown reasons, when Cex is sending through CryptoCapital payment partner, a simple withdrawal becomes a process taken from 19th century... horses with carriage moving the cash across countries.
When you have waited 48 hrs and money didn't hit your account expect it between at least a week to one month.
Don't bother to raise support tickets to Cex because all you get is apologises...
Just rest sure the money will arrive one day (this is for sure) and try to keep calm and patient...

I've been there several times ....

Hi

Thanks for the explanation, i ll keep waiting then... its a bit frustrating...