Quote from: Upcomingdiamondinvestor on December 05, 2017, 06:03:21 AM

Hi, I am trying to transfer money from the US to Payward Japan K.K and my banking is asking for branch routing code. This is not provided on the kraken website. Please advice.

Hi Upcomingdiamondinvestor. Routing codes are only used for domestic USD transfers. Please confirm that you are sending a SWIFT wire transfer to our Japanese banking partner and follow the wiring instructions exactly. Thanks.

Quote from: nevermindthebotox on December 05, 2017, 01:13:20 PM

i did contact customer service by e-mail, still it took six days to get deposit approved. And almost three hours to transfer that to ETH and move it away
from your service. Your site kept getting "cloud error" and i didn't get confirmation e-mail to confirm receiving address and then transfer itself.

Piss poor performance if you ask me (and this was T4 business account).

Hi nevermindthebotox. I'm sorry about your poor experience. We have a major upgrade coming shortly and issues like this should be a thing of the past. Please let us know if you need anything else at

Quote from: portwein74 on December 05, 2017, 09:50:52 PM

beware of the kraken.com scummers.
no withdrawal of crypto (not fiat!) for a week.
the scum is pretty smart: they don't deny a withdrawal but send a fake link to confirm the withdrawal address (that is required for the safety purpose of course

).
so this service is completely dead by now.

Hi portwein74. If you haven't already, I would suggest opening a ticket here and escalate that ticket using this form. Thanks for your patience.

Quote from: omae wa mou shindeiru on December 06, 2017, 02:33:01 PM

i'm experiencing multiple Error 502, Web server is returning an unknown error. Yet still can log in and make a withdrawal, but then it shows that i cannot withdraw my fund although it's only more than 2k. I'm a tier2 verified customer and i don't know how could this happen because the limit supposed to be 20k. Kraken has been performed so well for last several months i'm worry about it, did anyone have the same troubles?

Hi omae wa mou shindeiru. Please open a ticket here and escalate it with this form. Thanks for your patience.

Quote from: NoOneLt on December 06, 2017, 07:59:42 PM

Representatives, any estimates on fixing performance issues or releasing new engine?

Hi NoOneLt. The only news we have at this point is that the trading engine is going through internal testing. We're as eager as you are!

Quote from: Karstahl on December 06, 2017, 08:11:19 PM

Dear Kraken,

I have heard from others that this might be a place to get help if you don't reach support after many weeks of waiting (already tried speeding up with your google form)

Request ticket: 882755

Basically i clicked on the "lock account" button in a notification email by accident and now I can't get access.

Shouldn't this issue be really easy to solve from your side?

Hi Karstahl. Thanks for reaching out! It looks like our agents have been unable to get a hold of you because your emails are coming back as undeliverable. Could you please open a new ticket referencing this ticket number or reply to the ticket with a different email address? Thanks for understanding.

Quote from: Ganstack on December 06, 2017, 09:40:32 PM

Can't withdraw, seems like "Withheld (converted) $14,250.00" is my problem... WTF?!?!
Any ideas?

Same goes for trying to withdraw ETH also... (and I guess any other currency)

Support ticket: 978275

Hi Ganstack. I can see your ticket has been answered. Please let us know if you need anything else!