I've been trying to get support for transaction # ababd366-1656-479d-98af-9de21509cce6 for a week. I sent the proper amount of bitcoins to the address provided but it has been stuck as pending since I submitted it. I've sent various emails, with the only reply being:
Hey,
Do you have a 9 digit ZipZap acct. # ?
Thanks,
-R.C. Hall
BitInstant support manager
At this point I'd just like to get my bitcoins back if possible so I can use them elsewhere.
The best method of getting a resolution to your issue is to respond to the question that you have been asked thru your support ticket...
"Do you have a 9 digit ZipZap acct. # ?"