Quote from: Gritch on December 07, 2017, 08:21:29 PM

Quote from: Boneyg001 on December 02, 2017, 07:45:54 PM

Quote from: Gritch on December 02, 2017, 07:27:37 PM

Quote from: Boneyg001 on December 02, 2017, 05:52:22 PM

Quote from: funminer on December 02, 2017, 05:43:27 PM

Quote from: Boneyg001 on December 02, 2017, 05:37:21 PM

Need some assistance/advice with my brand new Antminer D3.

I'm not trying to waste anyone's time so I'm going to try and be as detailed as possible so people can diagnose the problems I have.

Alright, the first day I get the miner. Runs for about 3-4 hours. Has red "fault light flash"--> check and see every chip has a red "x" restart and the entire board 3 just no longer showed up on the page.

I went and upgraded firmware and now all three are back up but the third only shows "54" chips while the rest show 60. I am unsure why this is.

It's been going well on Antpool now for about 24 hours but I've noticed it's got millions... MILLIONS of hardware errors. I am unsure how to fix this or what it means.

Here's my situation: Miner is a room with ac + window open. (80F- 60F at night). The power supply is the APW3++ from Bitmain. I'm in USA so I believe it's 120 volts if that matters.

Everything else seems to be set to default. You can see my recent miner status here: It seems to have improved hash rate for the time being?

https://imgur.com/oqT12Hf

Plus on a side note, it randomly hits 0.00 hash or something on antpool charts: https://imgur.com/a/d54aG

Anyways, should I try to use my warranty to get it fixed? What are the benefits of using this "firmware" and how is it possible that it would be quieter faster hashing, and less power? Can't Bitmain just update theirs? I'm very new to this and would love to learn so all advice is greatly appreciated.

When have installed on 120V you get only 1000-1100W out of a Bitmain PSU.
The HW Errors is a fault from Bitmain, they put the frequency so high only to label the miner with 19.3GH, try in the settings to reduce the frequency to 506. this was my magic number on the last 2 D3 i get from Bitmain.

Blissz, change the Firmware you can setup for all 3 hashboards independent the Power and frequency, how you see in your pic the last hashboard is hotter, lot HW-Errors.
With this Firmware you can tweak your D3 to get the best out of all 3 Hashboards

Thank you for that understanding, but my question is what exactly does it mean to get "hardware errors" it just means it's too hot? Hasn't even hit over 70C yet on a board? Plus, If I reduce the "frequency" what exactly does that do to my hash speed? Would it result in a reduced speed or no? what're the benefits?

I have the same problem :

https://www.dropbox.com/s/tstpxhj3jm4kpg8/Chips%20problem.jpg?dl=0

Many HW and lost 6 chips in few hours...

I contacted bitmain support's I' m waitting their respons

But sometime I recover one chip and the second chain disappear ...

https://www.dropbox.com/s/ng8w9cy86xlxe5c/55%20chips.jpg?dl=0

keep me updated. Thanks Cheesy

/quote]

Bitmain's response :

Dear ...,

Please try reloading the firmware:

https://shop.bitmain.com/support.htm?pid=00720170915192851224mJ36J1ap066E

Run the miner for 20 minutes after loading.

If it still does not work please test each hash board separately to determine which one is defective.

To test each hash board separately: keep the PSU connectors and controller cable on one of the hash boards connected and disconnect the cables from the other two hash boards. With the miner running you can see the status of the connected hash board.

Here is more detail: http://support.bitmain.com/hc/en-us/articles/226142788-Testing-hash-board-one-by-one

On the miner status screen defective chips are displayed as "xxx", "---" or " ASIC≠72

Once you know which part is defective please create a Repair ticket and ship the part back to us according to these instructions: https://shop.bitmain.com/workOrderGuide.htm

http://support.bitmain.com/hc/en-us/articles/222648028-How-to-disassemble-miners

Please pack the hash boards carefully. If the PINs are lost due to shipping damage it will void the warranty. Here is a video demonstrating how to pack the boards: https://youtu.be/Z0LdykALhxI

Please let us know if you have additional questions or concerns.

Best regards,
Barbara
Bitmain

I have the same problem and I have followed the instruction they gave but still the same problem
may you tell me what did you do