Quote from: jhenfelipe on December 08, 2017, 09:59:15 PM

No one could really help you but him or their support team. Freewallet is active here in the forum and was online just today, maybe he didn't see your thread yet. Try to send a message to his account: https://bitcointalk.org/index.php?action=profile;u=1177176 -- scroll down and click "Send this member a personal message."

Thank you! I've seen his replies to other inquiries and they're helpful and professional. I'm surprised that's even possible in such a high volume industry. Thanks again