Quote from: URSAY on June 28, 2013, 04:35:51 PM

Quote from: am752 on June 28, 2013, 04:09:34 PM

Quote from: URSAY on June 28, 2013, 03:39:23 PM

Quote from: PuertoLibre on June 28, 2013, 09:02:48 AM

Do you lock in the price of exchange when it is quoted? Or when it is executed?

The price is locked in once we are able to execute your order. This is NOT when you create a quote but shortly after you pay for your order. After your order is paid for and it reaches us from our third party partners then we are able to process your order and lock in your price.

If that's how things work, why is it that if I buy 4 bitcoins at $110 each at a total of $440 and then it takes a week for my order to clear, I only get 4 bitcoins minus fees instead of $440 minus fees in bitcoins? I received the refund on my fees but what happened to the almost $40 extra? It wasn't used for bitcoins, it wasn't refunded to me. Yet somehow bitinstant still has it. It's taken 2 weeks to get the refund on fees. I'd really like to know where the rest went because I saw when they were purchased from bitinstant and the price they were worth when I got them and there's some missing money.

Edit: I paid $464 for the coins. It should've come out to $441 in coins, which would've been 4 coins at that market price.

Sorry to hear that you are not happy with your order. As always, if you have any issue with your order, the process is to log that issue at support.bitinstant.com and we will do our best to help.

I've done that. The only reply I'm getting is that BitInstant cannot issue refunds for the difference in BT value. I would understand that if the bitcoins were purchased when I sent my money, not 4 days later. If I send you $464, you take $20 and zip $4, then you refund me $19 after only giving me 4.2 in bitcoin @ $100 a piece, we have some missing money somewhere. It's amazing that customer support took days to get back to me when you owed me money but now that it's reversed they can respond in minutes.