Quote from: URSAY on June 28, 2013, 05:29:52 PM

Quote from: magicmike20 on June 28, 2013, 04:54:44 PM

Made another local cash deposit this morning for Bitcoin-to-Email and haven't received the payload retrieval email from Coinapult. I opened a support ticket but thought I would post here too in case someone moderating the support thread can help.

Here is the transaction ID: 5a36a238-1df6-4821-98a0-f075fbcd378f

I received "Transaction Successful" emails from both ZipZap and BitInstant, but have not received the Coinapult link that I usually receive by email. I have confirmed that the email address used is correct and valid.

I need these coins to follow up on an auction purchase, so I would be very grateful if BitInstant's support team could handle this quickly, as I believe it to be a very minor issue.

Thanks
magicmike20

Your order has been completed and sent to the email you requested. Please check your spam folder.

I have both of my email addresses pulled up and I have not received anything from Coinapult on either account since receiving the Transaction Successful emails from both BitInstant AND ZipZap.

The ZipZap account number in the email is: 549730067
The Transaction ID from the BitInstant email is: 5a36a238-1df6-4821-98a0-f075fbcd378f

I have confirmed that all of the information that I provided was 100% accurate. My only issue is that I have not received the email from Coinapult with the payload link so that I can retrieve my payment (yes I checked spam for it a hundred times and I do know my PIN). I suspect that the system failed to send me a retrieval email address. Is there any way for Support to attempt to resend this email since it never made it the first time? Can you help me, Ursay?