Quote from: matreciman on June 28, 2013, 10:36:58 PM

Quote from: z0rr0 on June 28, 2013, 10:07:57 PM

Quote from: Lailoken on June 28, 2013, 08:54:02 PM

Quote from: matreciman on June 25, 2013, 04:28:06 PM

I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??

My friend here really needs a response on this. It is very unclear indeed on the site that you do not accept U.S. wire transfers, some sections like the Deposit USD area of the Finances page imply that you can. Then on other FAQ pages it says that U.S. transfers are not accepted.

Right now his money is in limbo, floating off in some Czech bank, and he's getting a little concerned.

Can someone please respond to this, or could someone who speaks Russian perhaps translate the key idea of what's going on? He would ultimately just really like his money to be sent back to the bank and account that originated the transfer at this point.

Much appreciated, thanks.

Why do you post on forum? There is a tech support on btc-e, button Support in Contacts: http://hdbtce.kayako.com/

We are posting here also because I have exhausted all other resources on trying to get help with this issue. For whatever reason the support ticket system has been ZERO help.

---Me : "I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??"

---Support: "Hello

!!!Wire Transfer from the U.S. is forbidden!!!!

fee - 1%
You'll be sent from the company or from an individual?
If you'll send a bank transfer from an individual, is necessary that you sent us a scan of your passport."

---Me: "Copy of my ID...is there anything else you need?" (Scan of my gov ID was attached with this message)

---Support: "Hello

Then follow instructions.

details

Beneficiary: Mayzus Financial Services Ltd
Beneficiary Address: 869 High Road, London N12 8QA, UK
Beneficiary Bank: Ceska sporitelna a.s.
Beneficiary Bank Address: Olbrachtova 1929/62, Prague 4, 14000, Czech Republic
Beneficiary Bank SWIFT: GIBACZPX
IBAN USD: CZ09 0800 0000 0000 0368 1892
IBAN EUR CZ80 0800 0000 0000 0368 1972
Details of Payment: FFC ACC.9311.23015, TRANSFER TO OWN ACC ID 111458"

---Me: "I already sent the money on 06/24.2013 it was $1,955 USD. I just need to know if my money will be returned to me or will it be deposited into my BTC-e account? I really need my money back! Right now is the perfect time to invest in BTC and I need to do so! Please just inform me of what is going to happen with my money! Here are the transaction details:

Description:WIRE TYPE:INTL OUT DATE:130624 TIME:1604 ET...etc

Я yжe oтпpaвил дeньги нa 06/24.2013 oнa cocтaвлялa $ 1955 USD. Mнe пpocтo нyжнo знaть, ecли мoи дeньги бyдyт вoзвpaщeны мнe или этo бyдeт зaчиcлeны нa мoй BTC-E зaпиcь? Я дeйcтвитeльнo нyжны мoи дeньги oбpaтнo! Ceйчac caмoe идeaльнoe вpeмя для инвecтиций в БTД, и мнe нyжнo этo дeлaть! Пoжaлyйcтa, пpocтo cooбщитe мнe o тoм, чтo бyдeт c мoими дeньгaми! Boт пoдpoбнocти cдeлки:

YA uzhe otpravilden'gi na 06/24.2013 ona sostavlyala $ 1955 USD. Mne prosto nuzhno znat', yesli moi den'gi budut vozvrashcheny mne ili eto budet zachisleny na moy BTC -E zapis'? YA deystvitel'no nuzhny moi den'gi obratno! Seychas samoye ideal'noye vremya dlya investitsiy v BTD , i mne nuzhno eto delat'! Pozhaluysta, prosto soobshchite mne o tom, chto budet s moimi den'gami ! Vot podrobnosti sdelki"

The last part is my attempt to break the language barrier with google translate. Any other ideas besides the obvious which has already been done?

Have you hard back on this issue? I don't see in the FAQ that they do not support U.S. Bank wire transfers... Have others used this payment method successfully? I wonder if it just takes a long time to process...