Quote from: wrenchmonkey on June 29, 2013, 05:16:48 AM

On an order placed 2-3 weeks ago, yeah, I see no problem with holding him to the "no refunds" policy, unless their delivery time gets pushed back for a long time (as has happened with previous orders).

Really? You have no problem with them promising refunds publicly, and then switching without warning to a "no refunds" policy?

Quote from: Inaba on December 08, 2012, 03:50:43 AM

If a customer wants a refund, we issue a refund. End of story.

Quote from: Inaba on December 08, 2012, 06:10:12 AM

BFL refunds anyone who asks. We always have.

Quote from: Inaba on October 21, 2012, 12:02:05 AM

Quote from: Syke on October 20, 2012, 11:09:59 PM

Their official policy is pre-orders are "non-refundable".

No luck involved. Email office@butterflylabs.com and we will happily refund your order at any time. It's always been that way.

Quote from: Inaba on October 17, 2012, 04:04:54 AM

I know, for my part, I would not want a device that runs at 200w at 60 GH/s - it would never see a positive ROI.

LOL. How's the crow taste? Why are you selling devices that will "never see a positive ROI"?