Quote from: Flying Hellfish on June 29, 2013, 11:51:31 AM

Quote from: wrenchmonkey on June 29, 2013, 05:16:48 AM

On an order placed 2-3 weeks ago, yeah, I see no problem with holding him to the "no refunds" policy, unless their delivery time gets pushed back for a long time (as has happened with previous orders).

You should probably read the link below. Just for fun I have copied a pretty important section when it comes to refunds.

When You Must Cancel an Order

You must cancel an order and provide a prompt refund when:
the customer exercises any option to cancel before you ship the merchandise;
the customer does not respond to your first notice of a definite revised shipment date of 30 days or less and you have not shipped the merchandise or received the customers consent to a further delay by the definite revised shipment date;
the customer does not respond to your notice of a definite revised shipment date of more than 30 days (or your notice that you are unable to provide a definite revised shipment date) and you have not shipped the merchandise within 30 days of the original shipment date;
the customer consents to a definite delay and you have not shipped or obtained the customers consent to any additional delay by the shipment time the customer consented to;
you have not shipped or provided the required delay or renewed option notices on time; or
you determine that you will never be able to ship the merchandise.

http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

Taking pre-order full payment for a product not yet delivered falls into different category than product already shipped. While it may be perfectly legal to offer a no refund policy on items shipped/received (aside from defects/warranty issues), it certainly appears that not allowing a full refund before shipping a product is not acceptable to the FTC.

If I was BFL I would not want lawyers looking into this stuff

BFL sure are a brazen bunch, given that they're on PayPal's radar, they opt to give them the finger, clearly telling PayPal that the almighty BFL will do what the fuck they please.