Quote from: Route66Retro on December 12, 2017, 06:14:32 PM

Quote from: CryptoTeng on December 12, 2017, 10:37:36 AM

Quote from: torrentco on December 12, 2017, 09:43:17 AM

for me kraken is one of the best exchanges in the market along with binance.
yeah i agree they still coulndt figure their server issues out.but other than that they r great.
have sent them several swifts all arrived within 24 hours which is exceptional if you ask me.
coin withdraws are secure and on time always.
support is a little slow but they always reply,plus there is a representative on bitcointalk forums trying to help.what other exchange has a rep here other than kraken?

We liked trading there for a long time and thought the same as you. However, the disrespect towards customers by running the service in the current state (going on for at least the past half year) is just unbelievable. And as they are knowingly continue to run their service without applying refunds for their faults according to their ToS, they are continuously in breach of contract with their customers. And there are several other points were they are knowingly in breach of contract. As they are continuing with the current state they are just criminals in our opinion.

Maybe you are one of the lucky ones then.

We are still waiting for refunds for 100's of to be placed and to be canceled positions which were not executed thereby leadig to errornous placement or not cancelled positions. If we would have put in all request it would 1000's, which require refunds according to Kraken's own ToS. Only taking the test of the last two days would require dozens of corrections/refunds.

The current error rate for placing orders is between 52-58%, and as it looks we will stop our test soon, as it is quite clear to us that the promise of a new trade engine etc was just the typical Kraken SCAM/lie to prevent customers from leaving.

All this has been going on for months and no sing of improvement except their ways to SCAM people.

If folks are happy being fooled by Kraken, go on and trade there. If you like real trading...go somewhere else..there are sufficient possibilities around for everyone's needs.

And about having people in forums like this. At the moment it looks to us that they only do this to give the impression of running a decent service. If they would reply to the request submitted via their website within acceptable time and manner, there would be no need for folks to go to forum like this one.

100% agree. I used to be a big fan of Kraken, now I am moving all of my coin/fiat away. I have had no issues PLACING orders, but withdrawing them has been nothing but a nightmare. And I STILL can't create an Ether withdraw address. They are very well aware of their problems, yet continue to TRAP people's money. It is just nothing but criminal. I can deal with a company working out issues and being honest about it (and I DID deal with these issues for several months because I believed in them), but I cannot ever trust them again after literally holding my money hostage.

I cannot emphasize enough to folks that if you send money to Kraken, please do not expect to be able to withdraw it in any form (fiat OR crypto).

10 days and still can't withdraw from Kraken. At first, I just needed to pay someone some Ether for some goods I purchased, now I just need some of my Fiat withdrawn for some Christmas money. Been trying for over a week to withdraw fiat.

I CANNOT stress enough to folks that any money or crypto you put on this exchange is TRAPPED! You no longer have control of your assets - Kraken does, and they aren't letting go!