The problem is that I have sent 30000 btcz from tradesathosi to MyBTCZ and on the web it appears as a complete transaction, but the coins have not reached the wallet. I have looked at the explorer but I do not understand what he says.
The transaction is the number 494d716555b413b515ac8ea9c0aadb0ff15fd73db6886369ef094bbf921a8162
There would have to be support in the MybtcZ wallet for problems like this.
Without support money is lost.
most likely you have not confirmed the sending of coins. check your e-mail)
you need to find a email from tradesatoshi and confirm coin transfer