Quote from: MarPetr on December 12, 2017, 07:25:35 PM

Yes, I did reach out in a personal message but didn't hear back. I assumed he's probably looking into the progress and waiting to come back with a material update. I'm just hoping for something like "Your coins are expected to be refunded by Dec 22nd etc." or if not that precise something like "in roughly 2 weeks time. Thank you for your patience and patronage." etc.

Mark, apologies for the delay! Christmas season brings not only presents, but the increased volume of operations with cryptos as well, so our support team is dealing with lots of requests at this time. However, your refund is already being processed; we expect it to be completed by the end of this week or early the coming week the latest. Thanks a lot for your patience and understanding!