that is the problem with SegWit, and that is one of the main reason why SegWit2x (the 2 MB hard fork) was suggested. the problem is that SegWit will only work if people use it. and it is opt-in not forced. and so far in the past ~4 months we can see practically nobody is using SegWit because block size is still at 1MB with a little increase in it.
2 MB could have solved it until LN comes. but for now we have to endure the increasing fees and hope the damage it causes won't be huge and permanent. like hoping things like Steam dropping bitcoin doesn't happen anymore!
None of the services I use have adopted Segwit, nor have any of the wallets. I'm not going to switch to elsewhere just for that so I'm going to have to wait. If it was available I'd certainly be using it.
I think all sides kind of fucked up with 2X. The people pushing it were clearly insanely reckless. Core should also have at least conceded the possibility starting to research a straightforward block size increase which would've united most people on the scene. It has to come some day anyway. It might as well be soon.