Quote from: ohwow on December 07, 2017, 07:20:39 PM

New Kraken user. Help needed! Besides continuosly getting the 520 error, before confirming ETH to EUR order I get the Order Details with the following:

Estimated ETH to spend 7.89
EUR to receive 7.89

How can the amount be the same? Thank you.

https://ibb.co/eM0YNw

Hi ohwow! If you haven't yet, I'd suggest opening a new ticket here and escalating that ticket using this form. Thanks for your patience.

Quote from: aesma on December 08, 2017, 10:22:58 AM

I've finally managed to order a transfer. Since I had to do it ten times, I'm ending up with a double order...

If you haven't opened a ticket for this issue I would suggest doing so now. You could also escalate your ticket using this form. Thanks for your patience.

Quote from: pigi66 on December 09, 2017, 03:55:16 PM

hey kraken support .... can you help me?

Hi pigi66. I see that we're just waiting for some documents from your bank at this point. Is there another issue that you need to speak to us about?

Quote from: YepImNaked on December 11, 2017, 04:31:56 PM

Hello, I tried logging into my Kraken account on December 4th and was locked out. I emailed support and they sent me back an email with a list of questions to answer in order to get my account unlocked. I also completed that form they tell you to fill out if you want to escalate your issue with support. I have not heard from the support team since December 4th. Is there any other way to escalate this? It would be really nice to have access to my account again. I'd just like to purchase some more bitcoin. Thank you!

Hi YepImNaked. I'd suggest that you create a ticket here and escalate that ticket using this form. Thanks!

Quote from: Olesya322 on December 12, 2017, 02:36:16 AM

Seeing as posting here seems to have more effect than just contacting support, I'll mirror my issue. I opened a ticket (#1023938) with the same problem as last time - my bank withdrawal seems to be "on hold" indefinitely without any means to release the funds. I cannot fathom the logic behind this system - if this is a security measure, the only things it's securing is my decision to move my business to a different exchange.

Hi Olesya322. Please escalate your ticket using this form if the issue is not resolved. Thanks for your patience.

Quote from: savskii on December 12, 2017, 10:21:20 AM

Hi, My account was locked November the 15th Ticket #867233. I have done everything you asked for to resume my account and past 7 days now after replying to your ticket asking for skype contact details i have not heard anything back. I have substantial amount of funds stuck in my account so it a tad worrying that no one is replying. Is there anything i can do?

Hi savskii! I can see that your issue was resolved today. If you need anything else please feel free to reply to the ticket. Thanks for your patience.

Quote from: CostaRibeiro on December 12, 2017, 02:04:48 PM

Take a look at ticket 1027664 please.

Can't do nothing at the website without getting tons of error pages, come on, how this can be possible? Had to lock my account because I could not cancel a withdraw that I sent using a wrong amount, this is serious guys, make this thing work.

Hi CostaRibeiro! I can see that this issue has already been resolved. Should you need anything else please don't hesitate to reach out!

Quote from: mescalito on December 12, 2017, 10:41:03 PM

Withdrawals requested at night are usually credited into my bank account on the following day. That didn't happen today. I'm getting 52X errors all day longhttp://oi68.tinypic.com/x5cml5.jpg
When I managed to place a trade order, I always got an error. In the end I found I placed the order 3x! Getting to withdrawal page is now impossible.
UPDATE: I finally managed to get there only to see

Quote

Service is currently disabled. Please try again later

Hi mescalito. Please open a ticket here and escalate that new ticket using this form. Thanks for your patience.

Quote from: jedaite on December 13, 2017, 08:42:31 AM

Withdrawal received this morning. Seems it was just a glitch. All fixed, thanks Kraken.

Hi jedaite! Thanks for letting us know this has been resolved.

Quote from: salvo1997 on December 13, 2017, 12:40:50 PM

Hi, I send wire sepa transfer (EUR) every day to kraken and it arrives the next day. But I sent a wire on 11 December but after 2 days my wire transfer hasn't been arrived Angry

Someone in my same situation ?

Hi salvo1997. Please open a new ticket here and escalate that ticket using this form. We appreciate your patience.

Quote from: Grg on December 13, 2017, 06:07:18 PM

I got to add up to the whining mass that's gathering.

Ive attempted to trade the last 14 days, and it's a mess to say the least.
Apart from being unable to login most of the time (502,520) its impossible to make any trades.
Or atleast in the manner you want to make trades!
"Invalid response from server. Please try again."
"Your order MAY have failed. Please refresh the site.~"

I ended up with almost twice the amount of wanted BCH after such errors, cus trades still occured but no balance showed.

I have not tried to withdraw any funds but this is because I'm unable to enter the withdrawal-page rather then having actual transfer-issues.

Let me say this loud and clear; This is NOT an acceptable way to handle service and customers. Especially not when the base of operations is economical funds. Shame on you, Kraken!

-Drop mic, walks out-

/grg

ps. I will withdraw all my funds when Im able. Im out of trust for Kraken. Sorry. ds

Hi Grg. I'm sorry to hear about the poor experience you've had. Could you please open a ticket here and escalate that ticket using this form? Thanks for your patience.

Quote from: FutureKrakenLover on December 14, 2017, 04:36:59 PM

Now it is getting serious!
After 2 hours of try and error to sell my Ether... and run away with my money.... the withdraw function is disabled!!!!

"Service is currently disabled. Please try again later"

@ Kranken support: What´s up here? Huh

Hi FutureKrakenLover! I'm sorry to hear about the poor experience. If you haven't yet, I would suggest creating a new ticket here and escalating that ticket using this form. Thanks for your patience.

Quote from: LeoSnap on December 14, 2017, 05:19:05 PM

Hi there

I sent two transactions by SEPA (by a french bank). The first one of 4000, the second one of 1754. For the first one a forgot to put the reference (I didn't repeated the mistake). It happened the 8 of december, and I sent a request to kraken support the 12 december (when I understood that the delay xas abnormally long). I'm not having responses, could anybody help ?

Thanks,
Best regards

Ticket:1026436

Hi LeoSnap. I'm sorry to hear about the delay. Could you please escalate your ticket using this form? Thanks for your patience.

Quote from: giax76 on December 15, 2017, 09:38:54 AM

Same problems for me also....I cannot trade, I cannot withdraw, .... Undecided

Is there anyone who has any news about a solution?

Hi giax76. I'm sorry about the withdrawal issue. Could you please hereopen a ticket[/url] and explain the issue you're having? You can also escalate that ticket here. Thanks for your patience.

Quote from: lite on December 15, 2017, 11:29:39 AM

Kraken is inaccessible. i tried to log-in, it gives error 520. i hope they upgrade their servers and optimize their trading platform. wouldn't like to move away from my favorite exchange.

Hi Lite. Well then we've got some good news for you!

Kraken Blog Post:

Quote

Degraded Service, Upgrade Next Week

This blaze is on fire.

The recent, unexpected explosion in demand has been overwhelming. Each of the past few days has produced 50,000 new account registrations and 10,000 new support tickets an order of magnitude above where we were just last quarter. Concurrent users, daily trades and volumes are also hitting new all-time highs. We are struggling to keep up.

Kraken.com performance is extremely degraded and unreliable. Clients can expect severe latency and difficulty interacting with all web and API services. Requests will frequently timeout and fail. At the moment, the only solution is to wait and try again later.

Next week we will be rolling out a major systems upgrade which should resolve these scaling and load issues. The upgrade is long overdue and has been substantially delayed by the diversion of resources toward the protracted fire fighting effort required to deal with the last several months of unrelenting growth.

Our fiat funding partners are also experiencing strain. Most were not prepared for the massive spike in transfer processing and current delays are outside of the usual range, especially for domestic USD. Cryptocurrency funding remains unaffected.

If you are looking for phone support, be aware that Kraken does NOT offer phone support at this time. There have been several reports of phishing attempts through fraudulent Kraken support phone numbers advertised on the Internet. Kraken will never ask you for your password, and we will never ask you to install any software. Remember that if you are publicly advertising your involvement with cryptocurrencies, you are making yourself a target.

We regret that we cannot at this time offer what we feel is an acceptable quality of service to our clients. We hope to make it up to you in the coming weeks. In the meantime, please trade with caution. The markets are highly volatile and you are likely to have trouble managing your orders.

Sincerest apologies,

The Kraken Team