Quote from: JohnnyPierce on December 15, 2017, 09:04:20 PM

Two weeks ago I deposited via a dela bank transfer 2500 euros to my cex.io account. But after sending countless emails trying to find why hasn't my account been credited. I get nothing more than the following automated email:

Quote

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

I'm beginning to think that I won't see my money again. It's been over two weeks after a dela deposit that takes 24 hours. And I'm getting nothing more than a standard automated response.

Should have researched before you sent them anything.

If you just did the tiniest bit of research you could have seen on the forum that cex.io complaints are basically making up the bulk of the service discussion/scam accusation sections right now. But since you already sent it it's a bit too late.

You can just follow the automated email, really. Wait for a while and see what happens.

Since it's a bank transfer there is a likelihood that you will be able to reverse the transaction, so check if that is possible with the bank that you're with, if they do not deliver in 1 month.