Quote from: ManiacMiner on December 16, 2017, 10:12:33 AM

Quote from: g.m.tyshenk on December 15, 2017, 11:06:32 PM

Hi,
I need some help from someone who has successfully done the UTRUST KYC verify process.
I am trying to start the verify process to verify and move my UTRUST tokens to my wallet after the recent ICO - but I can't even get passed the first KYC step: "personal information" page. It asks for a "mobile number" at the bottom of the first webpage but no matter what phone number format I enter I get a red triangle error "Please enter a valid mobile number". I have tried with and without the country code, adding dashes and spaces to the phone number but nothing seems to work.
I can not get to the second page to continue and install the webcam software or upload documents.
Does anyone know what I might be doing wrong with the mobile number format? This is very frustrating as I have all my documents ready including "Form A" but can not get passed this first page error.

The available KYC help document PDF file does not show the bottom of the first webpage and offers no information on what format the mobile number should be?

with thanks in advance for any help if you have been successful in the IDnow KYC UTRUST verify process.

Correct format is: +(country code)(mobile number) e.g. for Spain +34621865321 where +34 is country code.

Thank you very much! I will try again this Monday to verify.