Over the past days I have found cryptocurrency exchange Spectrocoin ( https://spectrocoin.com ) to have the worst customer support ever. I had some transaction issue with my XEM account.
You have to wait in queues for longer than 2+ hours to get your number for chatting with support agent. I have repeatedly talked to the customer support for like 5 times and have 3 tickets generated for the purpose, I have been assured alot that my transacted amount will be sent to my wallet but no use.
A thousand thumbs down.
This is what I got after using the exchange for last 3 months.
You have to wait in queues for longer than 2+ hours to get your number for chatting with support agent. I have repeatedly talked to the customer support for like 5 times and have 3 tickets generated for the purpose, I have been assured alot that my transacted amount will be sent to my wallet but no use.
A thousand thumbs down.
This is what I got after using the exchange for last 3 months.
If i remember correctly they also have currently negative trust on their account on forum for scamming one of their customers selectively that had a big balance. So no, by no means should they be trusted with your funds in my opinion.
You can view the accusation against them here: https://archive.is/QUAuc
Anyways, regarding the issue with their support, it's actually common these days with exchanges. Most exchanges do not have a good support system going on but rather have like 2 people doing support 8 hours a day with thousands of messages. It's a long wait to get any sort of response, i hate it myself when that happens too.