Quote from: darkvide on December 16, 2017, 07:04:29 PM

I did not think he was a scammer, it's the first time I use an exchange,

if it's unsolvable I'll be more careful

Some traders who are on using that crap exchange are complaining with various problems and why you did used them in the first place? No support will going to help you out with your problem and that's why you must start choosing another exchange that's even more reputable than them. You can't contact the support or even you'll reach them out, sorry to disappoint you but don't hope they'll reply to a single query immediately.