Dear Erkan,
As I have found out, your withdrawal has been sent for further investigation to our fraud department. I am sure, everything is fine and you will get your withdrawal soon, this is a standard procedure to ensure the fairness of the transaction.
Cheers!
I did not get a email. no email about my withdrawal ever in 5 weeks. I did not get paid my withdrawal for 9 bitcoins

I have not been paid. I have never been emailed about the withdrawal. you say there is delays but don't explain to me. almost 2 months now! I want my money!
Hi Erkans,
I am so sorry to hear about that, I have enquired from our fraud team and as they reported your case is still under investigation, but the good news is that now I can give you a timeline. Your case should be resolved until January 4, I will personally contact you in case of any updates.
Cheers and apologies for this inconvenient process.