Hey, Im testing this exchange so I´ve sent 1.6Waves to my Waves Wallet Address at coss.io that was on Saturday 16/12/2017, today Monday 18/12/2017 the waves amount hasn´t been credited to my waves wallet at coss.io

waves block explorer shows the waves amount already on my coss.io wallet address, so my question is:
How the hell it takes more than two days to credit a deposit? do you do this manually? Whats the pourpose of having such a huge team if basic functionality on the platform doesnt work?
Please credit my deposit or refund me!!!

https://wavesexplorer.com/tx/GoiYU74buwouQfA4AQwaieUZHypDTSACo5c75ErPivCX

Transaction GoiYU74buwouQfA4AQwaieUZHypDTSACo5c75ErPivCX
Type 4 Asset Transfer
Timestamp 2017-12-16 20:03:40
Block 796633

Amount
1.61517391 WAVES
Fee
0.001 WAVES
Sender
3P5druSN8VEc7cuQ8B2mfgwr7zhGapMLCrg
Recipient
3P1x2nDaAaRvamvhzSDmbnwi5v8XJ9cSbwx
Signature
2LNzt6Zk5ZUfXK5HemABbxnfvZjFBzKs5VTeW3c6J1EupVp9wwEzLN4Ym6NQP2YjBaL3K1sN4Z2Aod9 VyEtHA1a9

As I write this post the block height is 798889 so it´s safe to say that the transaction has 2200+ confirmations!

Also what kind of exchange are you that on the deposit page you go by:

Quote

Your balance will be updated after we receive several blockchain confirmations.
This process can take between 3 and 6 hours.

You need to specify for each coin how many confirmations you expect in order to be credited, it just seems very amateur.

And yes Since there is no support ticket system I´ve sent an email to support@coss.io without response