It's not exaggerated.  Your first reply was immediately after I opened a ticket and that was to say that the wire went through and to check with my bank (6/26).  Since then, I have written every day asking for the confirmation number of the wire, per the bank's request, which you still haven't provided.  I am asking, again - to please send me the confirmation or transaction number of the wire.  The bank can help me with it if you would provide that information.

Your second reply wasn't until I had to get on a public board and was yesterday (over a week later), after countless emails, where you said that you would get the matter taken care of yesterday (7/3) and not only didn't take care of it, but never sent me an apology or an explanation or update of what's going on.

So, please do not tell me that my complaints are exaggerated.  I have stated the exact truth of events, including the fact that this was my mistake in the first place by entering the wrong zip code and that I've had dozens of successful transactions go through with no problems but this is unacceptable to hold someone's money for over a week with very little help or explanation.  People should know that this is the treatment they should expect when dealing with your company, when, or if something goes wrong with their transaction.