Quote from: chillin151 on July 04, 2013, 08:31:00 PM

It's not exaggerated. Your first reply was immediately after I opened a ticket and that was to say that the wire went through and to check with my bank (6/26). Since then, I have written every day asking for the confirmation number of the wire, per the bank's request, which you still haven't provided. I am asking, again - to please send me the confirmation or transaction number of the wire. The bank can help me with it if you would provide that information.

Your second reply wasn't until I had to get on a public board and was yesterday (over a week later), after countless emails, where you said that you would get the matter taken care of yesterday (7/3) and not only didn't take care of it, but never sent me an apology or an explanation or update of what's going on.

So, please do not tell me that my complaints are exaggerated. I have stated the exact truth of events, including the fact that this was my mistake in the first place by entering the wrong zip code and that I've had dozens of successful transactions go through with no problems but this is unacceptable to hold someone's money for over a week with very little help or explanation. People should know that this is the treatment they should expect when dealing with your company, when, or if something goes wrong with their transaction.

I'm not saying you are misrepresenting any information, but e-mailing daily doesn't sound like it will get you anything...

I'm thinking you should be patient and wait 7-9 business days before e-mailing again... If there's no information to share, what do you want them to say?

As far as legal action, talk to a lawyer, not random people on a forum...

Not to be cruel, but you're talking about less than $1,000, right? That's really not that much money... if it's too much for you to go without for a couple weeks, then why are you investing it in bitcoins, and/or sending it to a start up company via wire transfer?

Calm down and be patient, and I'm sure everything will be just fine.

If they turn out to be a scam, rest assured, that I have much more with them than you do... so I'll gladly lead the charge of legal action if necessary, but I'm thinking if we just wait a few weeks, you'll be fine.

Good luck and happy 4th!