Quote from: nerox on December 18, 2017, 08:29:54 PM

its been 5 days that i put 20 btc into mercatox to buy XRB since price was increasing fast and and I could not lose the opportunity. When i bought they dont let me withdraw saying that the wallet of the coin was under maintenance. Have a lot of people with the same problem and they do not even respond to emails, tickets, 0 SUPPORT TO THE CLIENT .. now the site went offline GREAT
MAINTENANCE FOR 5 FUCKING DAYS ARE YOU KIDDING ME?
You better run before i hire a hitman to find you son of a bitch

I am really sorry for you stress, inconvenience and whole situation. I can't say nothing to support You. It's a uncomfortable situation, I don't know how we can help you? It's a lot of money, and you know it. I will be scared to transfer 1 BTC to single exchange, probably will send 0.1, 0.5, 1 after first two transfers was all good and withdraw process was successful (back to my wallet). I know future is Decentralised exchanges, where human greed can't take over and steal your hard earned money or coins. I will consider find Mercatox residency address and personally go there with Police informed if they didn't respond. It's your money! It's you life! I will never let that go and be scammed with no reply or waiting process. For sure they based in UK, you will be able to take 20 BTC back then.

Ronald RODRIGUEZ LEON - If its him he is a Director of over 50 companies.
Registered office address: New London House 6 London Street, City Of London, London, England, United Kingdom, EC3R 7LP
https://suite.endole.co.uk/insight/company/10463744-mercatox-ltd
https://beta.companieshouse.gov.uk/company/10463744