Quote from: MinermanNC on July 05, 2013, 04:48:52 PM

Quote from: notlist3d on July 05, 2013, 04:34:58 PM

My TH refund experience:

Started on approx June 24 late at night.

Finally got my refund today. PAINFUL and HORRIBLE process with TH in my case. Now that i got it i will post.

I had originally asked in a paypal dispute. Did not know about ticket system for refunds. Note if you open a dispute it will automatically mark you as refunded on thier site this is not true! Don't get false hope out of seeing it there, its automatic with a paypal dispute with their system.

After i read about ticket system on here, put in multiple tickets asking for help. No response given in timely manner. Turned into claim once paypal would let me. The claim triggered a response on one of my tickets. At this point finally got a response from TH they basically threatened me in email saying close claim or let paypal decide it. They had no interest in working within paypal for my refund, only to get a claim closed against them (dispute they didn't care about it seemed only claim got any attention).

So at this point had claim opened. Waiting for TH to respond within paypal with their side so paypal could judge case. They never even responded, so had to wait till their timeline was over to submit their side.

Finally today was able to call paypal since TH's time had expired on responding. Paypal ruled in my favor. The money is on its way back and will be spent in another venture.

So final thoughts took me from June 24th to July 5th to get my money back. Hope your refunds go easier then mine, and if not i feel your pain!

WOW,, thx for sharing the experience,, a little unnerving huh? so what do your recomend first,,file a cancel/refund request with TH, Then wait...and how long before opening dispute with PP? OR file a dispute first with PP...clarify

especially on the close claim against them part?

If they will answer your ticket about refund i would do that. It would be much less time.... if done right. But that depends on if they answer you. Kinda a personal decision on how much time to give them. Keep in mind each day you give them is another day your paypal claim isnt going. It adds up.

After opening dispute there is a minimum time of i believe 24 hours i believe to have dialog with TH within paypal before claim. In my case there was no response so i suggest going from dispute to claim as soon as 24 hours expires unless you have better results.

Upon opening claim that was when TH finnaly cared and threat came. DO NOT fall for email with threat if you get it and close claim, will only make you have to start over. After getting claim open this was longest part waiting on response, since they never responded it takes time it shows a date they have until within paypal.

After time is over for them to respond, call paypal and talk nicely to them. With any luck you will have a credit on its way after.

Tips for dispute:
Do dispute over item never recieved, as you never received item.
Keep it simple on dispute something i paid for product... never received.... what you did to contact TH. (DO NOT make accusations of fake or fraud or makes your claim that much harder to win)