Quote from: newguy05 on July 05, 2013, 05:07:38 PM

Quote from: notlist3d on July 05, 2013, 04:34:58 PM

My TH refund experience:

Started on approx June 24 late at night.

Finally got my refund today. PAINFUL and HORRIBLE process with TH in my case. Now that i got it i will post.

I had originally asked in a paypal dispute. Did not know about ticket system for refunds. Note if you open a dispute it will automatically mark you as refunded on thier site this is not true! Don't get false hope out of seeing it there, its automatic with a paypal dispute with their system.

After i read about ticket system on here, put in multiple tickets asking for help. No response given in timely manner. Turned into claim once paypal would let me. The claim triggered a response on one of my tickets. At this point finally got a response from TH they basically threatened me in email saying close claim or let paypal decide it. They had no interest in working within paypal for my refund, only to get a claim closed against them (dispute they didn't care about it seemed only claim got any attention).

So at this point had claim opened. Waiting for TH to respond within paypal with their side so paypal could judge case. They never even responded, so had to wait till their timeline was over to submit their side.

Finally today was able to call paypal since TH's time had expired on responding. Paypal ruled in my favor. The money is on its way back and will be spent in another venture.

So final thoughts took me from June 24th to July 5th to get my money back. Hope your refunds go easier then mine, and if not i feel your pain!

thank you for sharing, i am going through the exact same process. I will not comment until i have received refund but it's pretty clear what th is doing now. All doubts removed.

Ditto, I am having the same experiences getting a refund, anybody on here who ordered through PayPal I would be requesting refund whilst you still can.