Quote from: Racial Slur on December 20, 2017, 02:32:50 PM

I've sent ETH to convert to Bitcoin, and it's been stuck at "awaiting deposit" for the last few hours. I've used them before but for much smaller amounts. I normally send around $500 max but this time I've send around 1.5k to be converted into Bitcoin and this time it's taking forever to deposit when other times it's been instant.

Haven't you read what the Note in their website says before you do your conversion?

Quote

Please note: the Ethereum and Bitcoin networks are currently experiencing significant congestion. Transactions may be delayed for hours. Also note: the miner fees have significantly increased due to the network congestion. All ShapeShift miner fees are listed on the About page.

And its not only ShapeShift.io that has been having problems, everyone does, you, me, trading platforms. Everyone is affected by the high transaction fees and slow confirmation time. So expect your transactions to be stuck in the next couple of days.

Quote from: Welsh on December 20, 2017, 02:43:34 PM

Both the Bitcoin/ETH network is currently congested, due to the recent price surge. Depending on your fee, is when it's likely to confirm. Give it around 12 hours, and then contact their support. I believe that they wait for at least 1 confirmation before processing the order so it might just be the case of waiting for it to confirm if it hasn't already.

Exactly. Both have been affected. Ethereum with the Cryptokitties viral. Of course it depends on the fee, however, I doubt that shapeshift.io uses high fees. I myself have transactions stuck for 3 days ago and all I can do its just to wait. I'm not sure with the 12 hours though, with the way the network is congested, I will say give it 24 hours before raising it to their support personnel.

Quote from: Beerwizzard on December 20, 2017, 02:45:21 PM

I've used this service a couple times and it was totaly legit. Due to the recent Ethereum problems with cryptokitties there is a high chance that you should wait a bit (up to some hours) to get your ETH transaction confirmed. You can also check the domain of the website you are using, shapeshift had a plenty of phishing clones.
P.S. if you google about them you wmay find some reports about users being scammed for large amount of coins. Anyway if it is true your transaction is not high enough to expect any problems from shapeshift.

As far as I'm concern, they are trusted because I have used their services several times and I received my coins as advertisement. Actually I want to convert few coins as well, but when I did, I'm losing big amounts that why I didn't proceed with my transaction. As I have said, I doubt that shapeshift.io uses high fees in their transaction. All the OP can do is to wait and be patience.