Quote from: Eticello on December 20, 2017, 06:24:23 PM

Quote from: hodlftw on December 20, 2017, 05:22:12 PM

Quote from: greatasfck on December 20, 2017, 03:24:07 PM

Very unprofessional from those guys at bitgrail. they don't know how to respond to customers and there is nowhere written that minimum withdraw is 100

I think that is written somewhere or maybe that was the minimum deposit was 100 otherwise it wouldn't be credited. In any case the restrictions on withdrawals are obviously a ploy to keep your money there because that is the only coin they have of value. To BitGrail add more coins of value if you feel this will screw your business!

The minimum withdrawal has always been there I believe. The minimum deposit is just strange, especially because they encourage you to send over at least a 1000 rai, otherwise you'll be charged 5 rai.

I think that people are angry now because they've implemented a restriction (without announcement) where you need to verify yourself prior to being able to withdraw (no verification required up to 0.5 BTC). Even when you're verified, you can only withdraw 1.5 BTC per day. It's absolutely ridiculous, but also mind blowing that they'd rather spend time implementing features to "lock people in" rather than resolve the issues their platform is dealing with....

The whole reason they need to lock people in in the first place, isn't necessarily coins of values... It's their arrogant behaviour to users, their incapability to handle criticism and the fact that they're unable to keep the exchange running.

I just want to clear something up regarding your message, no doubt I do understand your point here but the minimum deposit has always been there and it's not strange at all, before people we're getting atleast 75 xrb a day for solving around 4000-6000 captchas so to limit people from dumping their tokens on the exchange, bitgrail decided to limit the minimum deposit to 100 xrb and encourages users to depost atleast 1000 xrb to avoid paying for the fees. Before this wasn't a big deal and people were not complaining at all but because of the current price growth of xrb, this seems to cause a huge problem that's why the exchange decided to lower the deposit and withdrawal fees just a few hours ago, now the minimum amount to withdraw and deposit is 10 xrb with no fees, to make is easier for all of us to participate in the trading of this coin.

Yeah you're right about that, a lot of people especially those who have supported this project right from the start are quite angry with bitgrail regarding this issue, it's so unprofessional of them to implement restrictions without informing their users first, users didn't even get an email regarding this so I do understand the frustrations people are feeling right now, even me I felt so bad regarding this matter and felt betrayed by bitgrail too but I guess what they're doing is good for their platform and right now all we can do is just accept this restrictions and try to slowly withdraw our coins from the exchange site. Honestly I'm just waiting for a better exchange site to add xrb and I'm out of bitgrail. The exchange got so many issues that it's hurting my investment with this project.