Quote from: Kraken-Septimus on December 22, 2017, 08:16:23 PM

Quote from: ivoxx on December 22, 2017, 07:38:20 PM

HI kraken,

I requested a verify for tier2 last saturday and its been almost a week.
Can anyone please look into my verify and check if its ok?
It would mean a lot!

Thanks!
ivoxx

Hi ivoxx. I'd suggest that you generate a new a ticket here and escalate that ticket using this form. Thanks!

Quote from: Kraken are con-artists on December 22, 2017, 07:52:42 PM

Do not given Kraken any of your money and if you have done best withdraw it or get your crypto currencies off this exchange and onto a hard wallet.

These people are criminal scam artists and will steal your money. That is their business.

They did it to me and I can prove it. I dont want other people to be ripped off by these shower of c**ts so Ill explain a little of what happened to me.

Basically I got a phone call out of the blue from a guy saying he was from kraken support and that my account had been hacked.

Now straight away I was suspicious, and did not give him any information. At that point he was able to tell me straight up what was exactly in my account.
and how much crypto currency I had.

Fairly convincing but I was still suspect. I told him I wasnt able to talk and he asked to phone me back later. I said ok, just to get off the phone. He was pushing me hard to send him my passport details to secure the account.

Now as I am on the phone to this bastard I log into my account on a government secured computer at work (I was at work when he phoned). I am able to get into my account and see what I have without any problem.

So I said to him on the phone, how come I am able to log into my account if there has been a hack? The guy came off with some BS excuse and that was the end of the conversation.

Anyways I tried again to log into my account later that day and this time I am locked out.

So, I try and contact Kraken support and told them of the situation and that I needed access again. About a week later Kraken get back to me and tell my that all my funds have been withdrawn in about 0.9 of a bitcoin. At the time I had invested approx 5000 dollars in the account between ethereum, litecoin, bitcoin cash and bitcoin.

Needless to say responding a week later is terrible customer service but to also tell me I had my hard earned funds stolen, I was gutted.

I wanted to find out more from kraken and the account transactions and what exactly had happened to the stolen funds.

So I engaged in a series of email questions to their support in order to access my account again, to which they have insisted I send them government photographic ID to prove that I am the account holder.

Needless to say, given that I have reason to believe Kraken are directly involved in the scam in no way was I going to send them my government ID for them to use in other criminal scams/Identity theft.

I eventually got an email from kraken detailing the funds had been stolen from my account on the 11th October 2017.

My phone records show that I took the 3 minute phone call from the hackers on the 12th October at 14.59, during which I was able to log into my account and see the funds were still there. Funny that.

Around this time (on 12th October) I also have in email from kraken to show that my login details had been changed.

I did not request this change.

The thing that I could not understand is how was someone able to get my phone number and know exactly what was in my account unless they had been given this information from Kraken.

Kraken have tried to say I have been the victim of a phishing scam without offering any evidence of such. However I know for a fact that I ONLY logged into my account through their website and web address. Krakens subsequent handling of my case and the answers to the questions I have asked over a number of weeks leave me in no doubt that they are in on the scam and the leak of my personal details, phone number, email address which hackers then used to change my login details and allegedly steal my funds, could only have come from them.

They still will not allow me access to my account even though they are well aware I am the account holder. To me its screams scam.

Please do not let these low lifes steal your hard earned money. I would hate to see anyone else loose their hard earned money to these pirates. In my opinion the CEO and board of Kaken.com should hang their heads in shame and should be in jail. How they are still able to spout this rubbish on the website and get away with it is beyond me.

sailing the highs seas of success
kraken bitcoin exchange puts your first

Liars and fraud-stars is what they are, stay well clear people.

Hi Kraken are con-artists. I'm so sorry to hear that you were a victim of a phone phishing scam. You were not speaking with a Kraken representative on the phone, because we do not offer phone support. We have been actively telling clients about these scams because they are becoming more and more common. They are also targeting clients of other exchanges, so everyone should be extremely vigilant.

If you're still having an issue accessing your Kraken account at this time I would suggest escalating your ticket.

We suggest that everyone have 2FA set up. We will never ask you to disable your 2FA for any reason. If you would like more details on how to secure your account, please visit: https://support.kraken.com/hc/en-us/articles/201396837-What-can-I-do-to-make-my-Kraken-account-secure-

As I read it his account is empty now funds are gone why would he want anything more to do with u guys ?

Also I was about to upgrade my account foolishly thinking you have fixed your website .. then I was greeted by 520 and I know I will never visit your site again.