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Quote from: CEX on September 26, 2017, 09:28:31 AM

Quote from: nguyenchicong on September 22, 2017, 02:36:15 PM

My user name up107191978

I can not withdraw my BTC or USD from 2017/09/19

My request (338184), 339383,

and CEX said that " We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible"

Why I can't Withdraw my BTC or my USD

What happened to CEX> io

We have contacted our support team regarding your issue. The withdrawal has been completed.
We are sorry for your experience and are doing everything possible to process the tickets promptly.

It seems maybe the money coming in is being paid to the ones going out???

I have been writing several times to CEX with no response beyond the generic "we will get back to you". I sent you all my available cash (11000 USD) 6 days ago in two wires and neither were credited. A friend who used your service in the past was credited in 2 days. I didn't even receive any kind of email confirming my money was deposited and pending. I opened 2 tickets. my userid is up110856789. ticket #433854, & 434659. or maybe you only credit the ones that go on forums complaining?

So immediately after this is posted, they release my 1100$ USD wire but block my 10,000 USD wire saying my daily maximum is passed. Funny how #1, I initiated these wires on different days and they allow 10000 USD per day, but THEY decided to process them both the same day to block and hold my 10000$ wire!!!!! Funny also that they didn't didn't release the larger wire instead and block the smaller one isn't it?

You've held my money for a week now CEX! Surely that means I'm not over a ****ing daily limit doesn't it? Huh

? Buyers beware. Invest elsewhere if you don't want to beg for over a week to get your money back to then be told you need to give up all your personal information to increase your limit! Just process the wires on they dates they are sent instead of accumulating them to block them.

I guess CEX wants to BS us and hang on to our money and get our tax info to sell us out to the IRS the same way Coinbase just did! Well I'm not American and you can't have my info because it's none of your ****ing business! So much for crypto anonymity!

No more CEX for me.

What a joke! Release my second wire! It was from another day! Daily limit NOT SURPASSED YOU BS ARTISTS! What kind of business dealings are these? Huh

So no reply from CEX about my frozen 10,000 USD that was wired on a different day than the other 1100$. They claim we can wire 10K per day and then freeze you out demanding all your financial info and ID and sources. Meanwhile, purchased Ether with the 1100$ and they have taken 15 hours and still not transferred to my wallet, it did however disappear from my CEX account immediately. Nice working with you CEX. Would like my 10,000 USD, which is all my available cash, either credited to my account or returned to my bank immediately. I wonder what you're doing with my money while you're blocking my access to it.

Find a safer exchange people. They want your private info and like to sit on your cash for over a week and counting. I just hope I'll see it again one day!

Hello, as our financial team has written you on a ticket, you need to be verified corporate client because of the reasons they indicated. In another case, we can send your funds back which has been also asked by our financial managers. We are waiting for your decision. Thank you in advance for the cooperation and apologies for some delay in response.

Ah, I see you did finally write me at last on the 8th here about the corporate verification. Thank you! As I stated since, I sent in all the requested financial info Dec 7, 13:42 GMT.

That's 5 days since I'm waiting for your corporate verification and 15 days total that my 10K USD has been stranded.

How long until you will verify the documents you requested and release my funds? Are the documents approved? Please, I hope I'm not waiting over 5 days to then be told you want more documents, that will then take 5 days more? Also, I bought a large amount of XRP but your site doesn't allow a withdrawal of XRP. Why not? Will that be resolved?

Please request the immediate return of my wire to my business account of my 10K$ USD that has been stuck for over 2 weeks now.

I can no longer even log into support. I am redirected directly to the trading site.

I can't afford to wait for customer service to maybe eventually treat my documents. I will pay the service fee to use credit cards instead. At least it's immediately accessible. Please respond by email to me as I get no notifications from support and didn't see your reply here until I re-read the whole thread.

Heard back from support but story keeps changing. Now I'm told I didn't supply a wire confirmation. Last response closed the ticket saying it was treated. Previous requested corporate documents. So the story changes between you wired too much in one day, then used a business account, then you got your money and now we didn't get the confirmation...

Here is my reply to support:
Mickey W Today at 00:06
Dear up110856789,

Thank you for the inquiry.

Kindly ask you to provide the bank receipt in the amount of 10K. You have attached only $1100 deposit request.

Thank you in advance.
Best Regards
Mickey
Support team

Avatar up110856789 Today at 23:58
Sorry Mickey but you are clearly mistaken. I sent both wire confirmations together at the same time. It's hard to maintain belief in good faith at 2 weeks and continuously receiving wrong and conflicting information from your support. I have been able to make credit card transactions and withdraw my crypto to my ledger so I have faith this is just really, really poor support. But you are losing credibility by this kind of exceptionally poor handling. First you tell me I'm over my daly limit when my trxns were from different days. Then you tell me I need corporate verification. then you sit on my documents for a week with no response. Then you close the case and tell me the wire is processed when only one of two is done. 1k of 11k total. And now you claim I didn't send confirmation??? Seriously? How would you feel if it was 2 weeks now that your 10K was sitting in someone else's account and you were getting all these different wrong responses? Wouldn't you be worried you were being robbed? I'm resubmitting my wire confirmation now. Please do the right thing and return the wire immediately. the funds are needed for my businesses operation. The wire was intended to cover my personal finances temporarily and now you have frozen my business funds. I will again update this conversation to the forum since I only received responses from you once I posted there. I will clearly state on that post once you refund me, but also how long it took. Stop hurting my business and your credibility please!

Wire transfer confirmation with order number.png (200 KB)

Moral of the story remains. Don't wire to CEX. Ok for CC deposits and then coin withdrawals. Hoping I'll get my business funds of 10K USD back one day soon! :/

Another 3 days have passed and no result. I'm not asking you to deposit my money nor verify my corporate account anymore. I'm demanding you return my 10K$ USD to my bank. This should have been initiated immediately after my request. What is the reason it was not? Return my money to my bank immediately. I will deposit by credit card. I have submitted the separate documents to increase my personal deposit limits. Stop blocking my business funds needlessly. Why are you not returning my wire?

3 more days and no response! This is how you plan on building trust? I deposit 3K euros a dau because that's my limit. I keep moving my money out of your exchange at a loss in crypto because I don't trust you because you've effectively confiscated 10K USD from me and I Don't know if I'll ever see it again. I have no idea who you are. Nor does anyone else. Realize that your total lack of transparency and customer support is costing you business and money. Where is my 10K USD? Wire it back to me now!

24 days now. I have warned you several times over the last few weeks. I just withdrew my 28K USD by buying BTC while it was high, as your exchange always is, because you have been changing your story but always ignoring my requests for a refund of my 10K USD since November 28th. I also stopped my deposit of 3000 euros a day since you seem to have no intention of returning my money. I will update the forums with this development and start approaching legal counsel while waiting for you to return my wire.

Day 26. Radio Silence since they promised they would wire my money back as soon as possible after changing their story several times along the way. Glad some of you got your money back but I had been moving all my cash through them and then bought their overpriced BTC just to safely get it off their exchange. Warned several times I would file a fraud complaint but they don't seem to give a flying ***! Merry Christmas. 10K gone for a month and lost about 4K taking a hit moving my money quickly by overpaying on CEX and selling at market on Bittrex. Will update if they ever refund my wire but will never do business with them again and strongly advise everyone else not to either!

32 days and still no return of my 10K USD despite me warning I would file a police report in my last two messages. Filing a report now with the UK police. They have a 24 hour chat and phone service available:

http://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions

Americans can file a complaint to the FBI here: https://www.ic3.gov/complaint/default.aspx

Please join in to make pressure.

Only 2 options remain possible at this point, either CEX doesn't have the cash on hand to refund their clients or they don't want to. Either way, extremely suspicious. DO NOT WIRE MONEY TO CEX!

Hopefully police inquiries will pressure CEX into returning the money they are refusing to return.