Quote from: iamtaaaro on December 23, 2017, 03:16:08 PM

Quote from: Cryptosaf on December 23, 2017, 03:06:48 PM

Quote from: iamtaaaro on December 23, 2017, 02:49:49 PM

Quote from: Cryptosaf on December 23, 2017, 11:54:37 AM

Technical Support for M3 Required:

Has anyone tried to get support on their M3? I got mine from China this week and it doesn't work. The device spins up okay, the fans blow (it's very loud) and the PSU seems fine but the CGMiner software refuses to start. I understand the device needs a handful of minutes to get going but even after over 30 minutes running, CGMiner still does not start. I have been trying to get support form the Whatsminer people but the email responses are lack lustre and not super effective. Also, the device has no diagnostic features in the interface so I don't know how to work out what is wrong with it. Not only that but I have no way of telling whether the hasboards are working or if the control board is okay. The device does not come with a manual either although on the Whatsminer Facebook page there is a WhatsMinerTool Guide V1.6 that you can download from their Google Drive but when you try access it you need to request permission and of course no one responds to that request.

So, I have several issues here:

1) I bought a VERY expensive piece of kit from China, it arrives and it does not work
2) Technical support is weak
3) In the interface it suggests that you go to some Micro Bit page for support and the page does not exist.
4) Pangolinminer is owned by Whatsminer, they sell globally so you would think technical support is available through Pangolinminer, so I created an account on their website and raised a support ticket and not a soul has answered me
5) Connecting to the device via SSH, I try starting the CGMiner software, it simply states "All devices are diabled. Cannot mine!"

So, considering that Whatsminer is competing with the likes of Bitmain for which there is OFFICIAL CGMiner support on the CGMiner support threads and Whatsminer is NOT supported by CK (The guy who created CGMiner), I would like to know what Whatsminer and Pangolinminer intend on doing regarding bridging this support gap because I can guarantee you there is no shortage of support both from Bitmain and the community on Bitmain products. So far, my experience of this group and their product/product support has been weak.

I would REALLY appreciate it if someone from Whatsminer or Pangolinminer could make the effort to reach out and HELP ME with this thing I have paid so much money for, bearing in mind I am from South Africa so effectively I pay 13 times what the Whatsminer is sold for as our exchange rate is 13 of our currency to $1. So when I say I paid A LOT of money, I am not kidding!!

-have you follow setup from this thread? https://bitcointalk.org/index.php?topic=2390138.0
-what pool you use?
-Can you screenshot CGMiner page and upload it here?

maybe some member of this forum could help you if you provide us the detail.

Yes, I did follow that post. I put a reply there asking if anyone could help. I tried Slushpool, f2pool, and Antpool. See the picture below:

1) https://drive.google.com/open?id=1m0uYPcc_o-T_I2ZQ8G3M6qDk_wUVgX-2

thats weird, can u try use pool.viabtc? me myself using that pool, but not with M3 device.
what you mean with "CGMiner still does not start", no work accepted or what, sorry for those question, im curious to know since im gettign this device february batch.
btw, try contact them via facebook message, they did reply me well. or whatsapp them. so far, they never fail reply my message, yet.

I haven't tried pool.viabtc. When I say "CGMiner still does not start", I am referring to the mining software that is installed on the controller board. CGMiner is the same software that Antminer uses except that Whatsminer uses their own version because it is open source. In the web interface there is an option to view the device overview and in there you see a value for CGMiner version. It cannot tell me the CGMiner version because it says "Waiting for CGMiner to start" but the software never does start. Also, I cannot view the API log because it says "Cannot open socket. Connection refused..."

I have not contacted them via Facebook but I have contacted them via their website and on whatsapp and I received no reply. I will try Facebook message.