Moonbitcoin just posted on twitter:
Apologies for the extended downtime due to server failure. We are working hard to get the service back up asap. Don't worry - your earnings and loyalty bonuses are all safe!
Finally some news from their side. It's good to hear that we won't loose our loyalty bonuses.
So, what's the point of official announcement if it's locked and support via email isn't available because they ignore received messages?
the point of an official announcement is to...erm...officially announce something! which is what that thread does

support IS available via email, ive had prompt and helpful replies on a couple of occasions - i think they just dont get involved in email arguments with people that they consider to be scammers or trolls (im not saying i think you are a scammer or troll - just that coinpot has maybe decided that you are)