Quote from: Bitcoinorama on July 09, 2013, 12:56:02 AM

I'm convinced all of these companies are shite at customer service as they are start-ups that become overwhelmed with demands (a lot of them ridiculous demands) that they initially try to appease, but then find themselves 'treading water' as the same q's are fired again by people who don't take the time to do their own research. If those queries are answered the next lazy customer asks the same q again, and again, and again. if any remain unanswered they then cry foul play. I'm not excusing any of these companies, but it does appear if they are damned if they do, and damned if they don't and cannot afford extra full time staff to answer the same basic question again and again. Let alone the repetitive nature of that line of work must be excruciating.

These are not established companies, they are struggling with an insane small window of opportunity to appease a mass of individuals, some plain crazy (not you Btceic), that they offered pre-orders to cover non recurring costs, parts and labour.

You paid them to produce mining products, they are yet to receive chips for, that delay is out of their hands. They are open to visit, yet none of you will visit. You have not paid them to be a Samaritans hotline to appease your every whim as you need constant reassurance due to your own unconfidence in selection of company to partake business with because for the most part none of you have read up what you are agreeing to.

You pay, you chill, they make. Every time they reply there is 1000x time more comments, most previously answered. As such they have said visit them, those that are determined will, I did (not Terrahash).

It's crazy there were a lot of guys moaning about KnC on the forum with question after question, that they didn't even fire in a personal email. Obviously some here have exhausted that avenue with Terrahash. I think they are overwhelmed and getting on with other more important bits. In any case someone needs to visit them in person unannounced this week.

Who here can do that??

Well said!