Quote from: polente on December 24, 2017, 11:21:46 AM

Quote from: polente on December 13, 2017, 07:09:08 PM

Quote from: polente on December 12, 2017, 04:04:13 PM

I've told that Lykke is one of the fastest exchanges/wallets out and i've decided to give it a try. So, i bought some ETH yesterday. My ETH is visible on my wallet but in the transaction details, it says "in process". It's been more than 30 hours but still no progress. Also they're not responding my mails, they're just sending auto-replies.

I'll be posting updates here to inform new comers and potential Lykke users.

TLDR; Still waiting to have ETHs that i bought.

I'll continue to update here for every 24 hours, so people can follow up progress.

It's been more than 54 hours since i've bought some ETH by selling (giving) USD. USD transaction settled up immediately to the Lykke system but ETH transaction to my exchange wallet seems "in process" since then. (Yes, 54 hours)

Thanks to mtnsaa, helped me to speed up support by contacting support team and they have sent an email that says basically "Dev team will resolve your issue". Actually i was trying to have an idea about how fast Lykke resolves transactions, now i have more than just an idea.

My issue has been solved by Lykke after 10 days. It was really long (unacceptable) process for an order. I hope they will involve and inform users more when something like this happen and i hope they will not have same technical issues.

Best.

Polente, while I'm glad to hear that the issue is resolved I agree it shouldn't happen again (although no exchange is perfect). There were widespread issues as mentioned in previous messages after both BTC/ETH networks congestion affected Lykke decentralized implementations. That's why now when the migration to a centralized model is complete (BTC is finished, ETH will follow this week) this and many other bugs will be resolved hopefully.

The silver lining is that Lykke will most likely gain in user experience, speed and become profitable after avoiding Bitcoin ridiculous fees (almost 800k spent in December fees).