Quote from: imrule on December 24, 2017, 09:24:06 PM

Quote from: Mr.Troll on December 22, 2017, 11:29:26 AM

Quote from: imrule on December 22, 2017, 08:51:26 AM

Quote from: SolarSilver on December 22, 2017, 08:03:50 AM

Quote from: imrule on December 22, 2017, 07:14:33 AM

I am having the same issue, I have loaded my card with 120$USD and they havent given me the PIN to buy things in store, or get cash from the ATM.
I tried their support page, Skype, Telegram, Support Email. No Response what-so-ever.
I wouldn't want to call them a scam since they did work back in March, but ever since then it's just been a bad experience.
I think they are still in the process of integrating Paynetics into their system cause I'm noticing a lot of small changes in the members area.
Hopefully they get this stuff sorted out soon.

Wel at least you managed to get $120 onto your card, most of us did not get that far ;-)

I guess you must have activated your card (or you can't load it)?

I got an email from cards@paynetics.digital which looks like a weird domain so perhaps it ended up in your spamfolder? The email contained the text:

Dear Bla Bla

Your card's 53xxxxx******xxxx PIN number is xxxx.

Best regards,

Powercard21.

support@card-21.com
cardholder.card-21.com

bro i love you... I feel like such a dumbass right now. its 3:42am in Montreal right now and I just checked my junk mail and found the email.
I didn't have to do anything to activate my card. All i did was upload my documents to get KYC2 and now I can load it.
This whole time Ive been harrasing UQUID support line for it and it was in my junk mail the whole time.

UQUID, if you're reading this, I'm sorry. I will buy ur ICO <3

Also, while I was going though this craziness I saw that Paynetics has a support phone number on their site (+359 2 806 56 14).
Turns out that the phone number listed on their website belongs to a Bulgarian Hotel, the owner speaks broken english, so don't bother with them.
UQUID number is still not reponding, neither are they on Skype or Telegram. They need to hire a bunch of people to cover the support line.
On another note, I'm very happy to know that the bitcoin community responded quicker than the UQUID team.
Thanks to you I can now go to sleep with a piece of mind.

Well the problem isnt loading the card, neighter spending the first 120$ the real problem comes after the verification to kyc_2 since you cant load the card because the money in your account is blocked. They show you just the number of your amount of money, but its gone it isnt there!! The email support did answer back that they have bankwire problems....ouch
I searched for other people with same problem, you will find alot of them, just look on uquids twitter and facebook the shitstorm they are getting lol. I asked for a refund yesterday for my remaining money but they are not answering till now. Way to go Uquid next step is a mail to the consumer protection department Wink

Yea uquid has been facing a lot of technical problems because of the whole VISA policy change, they had a good thing going for a while right up until July of 2017.
I don't know how many developers they have working on this issue, or what problems they're dealing with. But I don't think this is a large company at all, or else they would've sent out a mass e-mail to all of their users advising them about their current issues.
I was able to load my card a few days ago, not sure why you're having issues.
I'll try to load some money again and I'll let you know if it goes through or not. With my experience, bank wire transfer never worked for me.
Just today, I wanted to test it by depositing 100$ worth of ETC, they are charging me 138$USD worth of ETC in exchange for $100 to be deposited into my account. That exchange rate to me is ridiculous, worse than Coinbase.
UQUID needs to upgrade their game on the client support, I'm sure it's just one person dealing with Skype and Telegram support line.

After hearing that people can't deposit funds into their account its kinda worrying me.

From my earlier comment I mentioned that they're taking a 37$ from that specific transaction, which I didn't complete.
All I did was request a deposit to see what I would pay, and now on my account I have a "Pending Transaction" notice.
My fear is that if I were to deposit funds into my account it'll just say "Pending" the whole time.

Is that whats's happening to everyone else? Where are you getting stuck in the depositing part?