Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of 26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.
Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.
UPDATE 5:
Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of 2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.
Ticket ID: 448233
@ Mr Cex.
Still no respose.... Can you at least escalate the ticket to the finance team?
?Ticket ID: 448233
Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.
I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR.
As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount.
Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR.........
@ Mr Cex
Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate?
? When are you going to send the remaining amount .Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of 2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored?
Finanace Team (Ticket ID: 397454)
UPDATE:
Got my first withdrawal of 15-11-2017 on 29-11-2017 in EUR (from IBAN: X)
Got my second withdrawal of 16-11-2017 worth of 13000+ in USD on 6-12-2017. (GOT USD INSTEAD OF EUR) (from IBAN: Y, so another IBAN)
After 1 week of receiving USD instead of EUR. I got response to double check if I got USD and not EUR > E-mailed back with proof.
Aftwe 2 weeks of receiving USD instead of EUR. I got response that they have double check and have send EUR and not USD. And asked me to contact bank and send them confirmation > E-mailed cex back with proof USD is send.
Because Cex send me USD and not EUR, I still need to get remaing amount of 2180.
2 weeks further now and still no solution........
Still no response, @CEX on here
? When do I get my money?