Same here.
Withdrawal Complete ZEC 12.00363065
2017-12-20 20:09:09 Address: t1ef3fLztbjd9LuPB8VG1i6q4m11iQPdBR7 Txid: 3e289a5dc781e0aef355425fa22412252efb44573c62edcbf5314561de3ea3e1
This transaction is nowhere to be found. Completely bogus ID.
However, the one I done previously, in a much smaller, amount went through with no problems.
Ticket open (#616967) - and no reply whatsoever...
Needless to say, it looks quite suspicious at this point.
finally - after almost 5 days, got my ZEC, with an entirely different TXID. They changed it stealthily - no message, note, anything...
regarding the tickets - you guesses - no reply whatsoever.
Or just they were aware about the problem and resent every transactions involved? You guys see in every little error some kind of a world wide conspiracy... They won't steal your 12 ZEC, they won't risk their business just to steal some pocket money.. I'm quite sure about that..