This is a problem in their side so obviously their the only ones who can solve this so yes you guys should file a support ticket to them at the following links:
Seems like this is a known bug, I've seen a lot of users who had this problem in the past few days. The threads should still be in the
Web Wallets board
Meanwhile if you want to access your funds urgently, You can import it in another wallet. For example
electrum:
*Please note that when importing, your funds will be accessible on both wallets which is why it's highly advisable to transfer them in a new wallet (with different seed/PK's) once the network has stabilized to avoid high fees.