This is fierce as Bitpay deals with its customers. The communication of Bitpay is absurdly bad. I also have a problem. It's about $4500. I will never buy anything with this service again.
When calling them on phone: 855-424-8729 I get an automatic answer that I should write them a support mail or visiting help.bitpay.com
Recently they even blocked my IP, so my e-mails are recognized as spam, WTF ? "Message not delivered There was a problem delivering your message to support@bitpay.com. See the technical details below. LEARN MORE The response was: Your email to group support@bitpay.com was rejected due to spam classification. To address this issue: * Contact the owner of the group, who can choose to enable message moderation instead of bouncing these emails. * Set up SPF records for your sending domain if you have not done so already. Instructions for both steps can be found here: https://support.google.com/a/answer/168383. "