Quote from: knightlife999 on July 13, 2013, 02:19:42 AM

Quote from: bsuperior2 on July 12, 2013, 11:21:56 PM

Quote from: justmyname on July 12, 2013, 11:16:29 PM

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All he has to do is send me a refund and I will shut the fuck up, if it's that important to you go ahead and buy me out, see my previous threads for pricing information.

btw, I submitted an FTC complaint today.

I don't understand why they don't? They could just open up a limited amount of new orders to cover the refunds if needed.

They prob spent all the money on more chips when all the paypal funds cleared.

Well, they did pay for an additional 20k chips on top of the 40k chips that were already on order. That indicates that they are making a good faith effort to fulfill all of our orders in the first batch (which I'm confident will happen). We all saw the refund policy on their site. They are clearly within the time frame they promised for fulfillment of orders. We all knowingly purchased a "pre-order" item, and they did not promise to refund all requests for such. Our funds are partially being used for construction of our orders. By the time Btcie's "FTC complaint" gets reviewed, our boards will have been shipped out. At that point, it's moot. Now that it's clear Terrahash is genuine and we are all going to get our orders in the first batch, why not just be patient and wait for your order to arrive Btcie? I'll be making visits to see how things are progressing over the next month (partially because I'm interested in seeing the process of getting the boards set up). We are all in a good position to get hashing before the bulk of other companies send out their miners. Why would you want to get a refund when you will be getting your miners before most other people out there?

knightlife999,
Regardless of what their refund policy says, the law states the following:

http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

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When You Must Cancel an Order

You must cancel an order and provide a prompt refund when:

the customer exercises any option to cancel before you ship the merchandise;

I have chosen to request a refund, it is as simple as that, they should honor that, why is that so hard for everybody to understand and appreciate? I will not allow them to ignore my requirements for a refund.

On a side note, I cannot believe that you can sit here and tell me that they didn't rush you out the door when you went there, that was their chance to shine and shut the nay sayers up and provide validation that they are a great start-up to do business with.

If they can't do simple things right then I have 0 confidence in them to do big things correctly or at all.

Details is where a company shines, they have our money, we deserve the right to know what is going on.