A copy of my final message to CEX.IO support after refusing to return or credit a 10K USD wire for over a month now:
Dear support team,

It is amazing to me that you would allow this to escalate to this point. I warned you you were hurting my business by tying up my funds since over a month now.

As promised, since you didn't respond to my final warning, I have submitted a fraud report to https://www.actionfraud.police.uk/report-a-fraud-including-online-crime.

I hope this will motivate you sufficiently to return my money immediately. I will also update the forum with this information as well.

How do you consider yourself serious to have a welcome page that says "Bitcoin Exchange You Can Trust" and treat people this way?

It takes a lifetime to build a reputation but only minutes to destroy one. Which is also the time it would have taken you to return my wire and avoid all this. I really do wonder what is happening to your liquidity and if you aren't also going to disappear stealing everyone's money after your being hacked in August?

I truly hope you are just as overwhelmed by requests as you claim and that my money and the others complaining in the forums will be returned immediately.

I will update the forums with your response or (as usual) lack thereof!

Regards,
Andrew Vajda UserID up110856789