Quote from: HandyAndy321 on December 30, 2017, 10:16:55 AM

Quote from: theblueicy on September 15, 2017, 09:48:09 PM

I have my flat withdraw in CEX.IO for more then 10 days now, still pending and support server do not reply me anymore,so worried now

https://ibb.co/fLag15

A copy of my final message to CEX.IO support after refusing to return or credit a 10K USD wire for over a month now:
Dear support team,

It is amazing to me that you would allow this to escalate to this point. I warned you you were hurting my business by tying up my funds since over a month now.

As promised, since you didn't respond to my final warning, I have submitted a fraud report to https://www.actionfraud.police.uk/report-a-fraud-including-online-crime.

I hope this will motivate you sufficiently to return my money immediately. I will also update the forum with this information as well.

How do you consider yourself serious to have a welcome page that says "Bitcoin Exchange You Can Trust" and treat people this way?

It takes a lifetime to build a reputation but only minutes to destroy one. Which is also the time it would have taken you to return my wire and avoid all this. I really do wonder what is happening to your liquidity and if you aren't also going to disappear stealing everyone's money after your being hacked in August?

I truly hope you are just as overwhelmed by requests as you claim and that my money and the others complaining in the forums will be returned immediately.

I will update the forums with your response or (as usual) lack thereof!

Regards,
Andrew Vajda UserID up110856789

As we have replied to you, your money was sent back to your bank account. Anyway, it may still take some time to receive the payment. The support team member has indicated that it may sometimes take up to 14 days.