Quote from: Potato Chips on December 18, 2017, 08:12:00 PM

Try sending an email directly to shapeshift. The user below had the same problem as yours and he solved his problem by contacting shapeshift directly although in his case, he issued a refund. And apparently, he tried to contact blockchain.info's side first but shapeshift was faster to reply.

Quote from: RandomGaur on December 16, 2017, 07:48:25 PM

Quote from: RandomGaur on December 14, 2017, 09:49:25 PM

I e-mailed ShapeShift and they just replyed and had this to say...it seems there was an intermittent error on our end. I have queued a return, and we will be in touch once completed. We apologize for any inconvenience. ... then they say it can take 48-72 hours to complete... fingers crossed

... and I just got my money back :-)

(Also try to follow it up in their social media accounts)

Submit a request here: https://shapeshift.zendesk.com/hc/en-us/requests/new
Facebook: https://www.facebook.com/shapeshiftexchange [Tagged as "Typically replies instantly"]
Twitter: https://twitter.com/ShapeShift_io

EDIT: Update from shapeshift (MUST READ): https://www.reddit.com/r/shapeshiftio/comments/7layhk/a_note_about_the_current_state_of_the_ticket/

Comrade, thank you for responding to my message about my problem in the day! My Shapeshift problem was finally solved! Pass me your ethereum address that sends you a small incentive for your help!