My situation:
I believe this cannot be just an inept management/support service - something fishy is definitely going on.
Yes.
I had a few wire withdrawals pending from late June (maybe 20th or 21st). After getting the "cut-and-paste" replies, and reading this story:
http://www.thebitcoinchannel.com/archives/16164 I asked for the wires to be cancelled.
Of course within an hour or so they responded and the cash was back in my account. Just waited for dips in price and did my best to buy BTC cheap while selling some from bitstamp when it would rise. Overall spread wasn't too bad but it took quite a while to accomplish.
My wire requests were WEEKS old, and I made the cancel request over the weekend. They were able to give me my money back without even checking with their bank. I think when they say "pending", it means they take the funds out of your account and do NOTHING.
Electronic wire transfer offerings are a dime a dozen these days (some US examples below) no bank wants to keep an army of wire-room specialists if they can help it. When MtGox says "backlog", they might be referring to all the wires they haven't been able to send due to liquidity problems.
https://www.wellsfargo.com/com/treasury-management/payables/electronic/wire-transfershttp://www.comerica.com/commercial/treasury-management/payables-solutions/Pages/wire-transfer.aspx