Quote from: Portnoy on January 02, 2018, 05:42:17 PM

Quote from: freedomno1 on January 02, 2018, 07:53:58 AM

Back in 2018 three year update

Thanks for your views. I have had a somewhat different experience.

Some of the statements in your post makes it sound like you work there. Maybe they are quotes that you pasted in. In any case I hope someone who does work there reads some of the critical comments in this thread, so that hopefully they can improve.

I use both Quad and Kraken. Things do seem to work smoother at Quad, but things have been getting better at Kraken with recent updates, which are still on-going. And a lot of the problems are a result of the recent influx of new sign-ups( which maybe Quad has less of, making it less apt to get bogged down ). Apart from the slow-downs from overloads etc. I would say that technically, in terms of trading options, security features, and other functionality, that Kraken is a better site/organization. Much better than Virtex, which I was a member of since its start.

And there is one BIG problem with Quad that Kraken is much much better with: Customer support.

Consider this comment from a few posts back. I have heard this from others and have experienced it, to a certain extent, myself:

Quote from: burliko on November 05, 2017, 04:30:54 AM

STAY AWAY FROM THESE UMMATURE CHILDISH people trying to manage an exhange-
Can't take an inquiry or any comment that is a sniff negative without Getting childishly defensive and Suspending that user's account and freezing their funds-

RUN

Kraken, in my dealings with them, has always been professional, responsive and courteous. They seem a lot more aware of how frustrating it can be for users when it comes to problems involving their money. The support staff at Quad seems just the opposite. Words like "childish" are what came to my mind as well.

I will continue to be a member of Quad but I find myself using Kraken more often if for no other reason than the peace of mind of knowing that if something does go wrong it will be taken care of as quickly and professionally as possible.

I do have criticisms and concerns about Kraken as well but this is a Quadriga thread so this isn't the place for that. I find that I can express those criticisms to Kraken directly without the fear of a petulant vindictive response.

Kraken is unusable. I was unable to log in at all last year, went through many hour long+ sessions of resetting passwords etc and endless captchas at blinding dial-up speeds, all ending in failure. They need a new toaster, plain and simple.

Quadriga has always functioned for me in and out, though the funding and withdrawal merry-go-round of banks and options and fees gets old, not to mention the average 2 week transactions. I understand that is Banks, not the exchange, but, fuck it, you know? why bother with the hassle when Bitstamp is faster both ways, cheaper, and has far better liquidity. Let's see what 2018 brings us.