Quote from: justmyname on September 10, 2013, 11:41:14 PM

Will be interested to see if you will get the boards in 2 weeks. Since you have supplied the chips, their shouldn't be any reason not to. Unless they can only do mass amounts of boards at a time due to programming of robotic mounting equipment. I'm not sure, haven't done any manufacturing. Still, they should tell you what's going on.

Thanks to credit card (Bank of America) and PayPal. I won't have to worry about this BS any longer. I checked my account and have received credit to my card for the full amount. Grin

I think everyone should be watching to see if they meet the two weeks. They have continuously stated that they are ready, except for the chips and to order certain things in mass quantity. Never had it been stated to their customers that the firmware was holding them up. If people buy this if they miss the two week promise, I would suggest strongly that you take action if you have not yet been able to secure a refund.

I know some are still holding out hope, but letting them buy time at this point when nothing but broken promises have been made is pointless.

TH can turn this all around by getting out a SINGLE order that they said they were ready for, and buy time with action, not words. Everyone will once again rally if we have one of their customers successfully hashing with a k16 as was promised. If that doesn't happen, they deserve the full brunt of the community coming down on them. No more excuses from TH, or the cheerleaders.

Reminders:

Quote from: terrahash on August 23, 2013, 07:27:51 PM

Again, since it never happened, how can you be sure that we could not have done it, much less prove it? As I have repeatedly said, we were and are 100% ready to go into assembly as soon as the chips arrived. We have been fully ready for more than 2 weeks now. All the parts not ordered were the parts that can be delivered in a day or two from multiple sources. How hard is to understand this basic concept?

Quote from: terrahash on August 23, 2013, 07:46:40 PM

Because we didn't feel the need to do so. We have already tested the version 1, and we know exactly what was causing the error rates and that has been fixed in this version. If the boards you get do not work at the promised hashrate, you can blame us then. Right now you have no right to tell us how to run our business. We acknowledge that we have been lousy on customer support (we are fixing it), but on the technical and operational side, we have been very professional and have done everything the best we could do.

Quote from: terrahash on July 15, 2013, 09:30:33 PM

Most of you know that we have successfully assembled a K16 (Klondike design by BkkCoins) and are one of the first to get it mining (video below). Our design is based on BkkCoin's Klondike board. He has finalized the design and it is ready for production. We have decided to start taking pre-orders for assembly, for those who have ordered Avalon chips and would like to get them assembled. We will be assembling both K16 and K64 boards (K64 is just 4 K16s printed on the same board, connected with I2C cables/jumpers). K16 requires 16 Avalon chips, ad K64 requires 64 Avalon chips. Our boards will come with heatsinks and I2C cables (to daisy chain multiple boards). The boards can be daisy chained together, and only one of them has to be connected to a computer or a RasPi board running cgminer (cgminer driver is almost ready). The software required to run the boards will be available for free download.

Although our assembly facility can assemble up to 250 K64 boards a day (or 1000 K16 boards a day), we are expecting a huge rush initially due to a large number of chips being shipped by Avalon. 50% of the assembly resources will be dedicated to orders where TerraHash supplies the chips (full orders), and other 50% to the orders where you provide chips to TerraHash (assembly-only orders). With this we can ship the already pre-ordered full orders within the promised time of 2 weeks of receiving the chips. And for assembly-only orders, we will do our best to ensure a two week turnaround as well. However, it could be a little more during the initial rush. That is why we have decided to let people reserve a spot for assembly.

Here is how the assembly-only orders will be processed: For all the orders for which we have received the chips, we will start assembling the order which was placed first. We will not start processing an order until we receive all the chips required to process that order. Also, we will not be doing partial assembly, that is, we need 64 chips for the K64 and 16 chips for the K16. We can not assembly a K16 with less than 16 chips. We can not assemble a K64 with less than 64 chips.

Quote from: terrahash on August 23, 2013, 09:09:08 PM

Again, blame us WHEN we fail.

I assure you, on the last point, we will.