Quote from: locopao on January 03, 2018, 09:38:32 PM

I am going to write my case here, too, just in case anyone from Kraken sees it since i don't think anything works in their exchange any more...

So i sold some waves through bittrex, got my btc and i made the BIG mistake to transfer my btc from bittrex to kraken, just because i needed to exchange them for euros (done that in the past, kraken was working for me being a verified customer)

I waited for the 6 confirmations, after a while all good, i got the "success" message through my "deposit funds" kraken dashboard, so headed over to sell my newly transfered btc for euros in a good price (thought so...) ...

SURPRISE!!! BTC never got available in my account.

Yes, i have already opened a ticket, i have already used the "escalate ticket" option and just waiting for a sign...

All of the above took place in more than 4 hours in duration, due to UNLIMITED 520 & Error 525 SSL handshake failed errors, refreshing, etc...

All i want is my BTC, be able to withdraw and get the hell out of there!

(also looking for an alternative: BTC > EURO > SEPA TRANSFER if anyone could suggest would be more than appreciated)

Hi locopao. I'm sorry to hear about the delay you're seeing. I see that you've already escalated your ticket so one of our specialists will be with you as soon as possible. Thanks for your patience.

Quote from: Pepitorl on January 04, 2018, 11:59:12 AM

I just received my money

Thank you!

Hi Pepitorl. Thanks for letting us know that this has been resolved. If you need anything else please let us know.

Quote from: Musculus on January 04, 2018, 01:03:02 PM

Ticket 1248191 was resolved too. Thanks and cheers

Hi Musculus. Thanks for letting us know this is resolved already. Please feel free to reach out if you need anything in the future!

Quote from: ferryk on January 04, 2018, 12:26:53 PM

Why is it taking so long to unlock 2FA on my account?
I can trade using de App but not login to the website for depost or withdraw.
Ticket is created somewhere half december.

Ticketnumber.
1135058

What can I do?

----edited 14:20----
Noah from Kraken support just send me an email and forwarded my request to an Account Specialist.
To be contuinued

Hi ferryk. I can see that you're just awaiting an Account Specialist to solve this for you at this point. Someone should be with you as soon as possible. Thanks for your patience.

Quote from: rogit on January 04, 2018, 02:24:02 PM

Hi,

I cannot access my account, I believe it's locked. I've emailed support multiple times and still no response. It's been weeks.

When I send a password reset, I cannot change the password as the information I enter isn't recognised. I'm assuming I set a 'Master Key' and cannot for the life of me remember it.

Ticket is: 1088863

Please help :-)

Thank you,

Hi rogit. Thanks for reaching out to us about this. Could you please escalate your ticket using this form? Thanks for your patience.

Quote from: Joyous on January 04, 2018, 06:37:47 PM

Kraken, are you still opening new accounts? Ticket #1263227... Ive gotten the standard response. I really want to use kraken because my friend recommended ...Im missing out on this this ripple wave.please help me get verified.... after Im verified and deposit funds do I have another waiting period before the funds are available to place a buy ?

Hi Joyous. Some clients are experiencing a bug where the "Get Verified" button is either greyed out or it says that the service is disabled. Unfortunately, we don't have an estimate as to when this will be fixed at this time, but some clients have reported that creating a new account gives them access to these features. Please note that your friend would need a new username and email to do this though.

Thanks for understanding.

Developers are aware of the intermittent connectivity issues and are working around the clock to fix this issue. In the mean time I would suggest waiting a moment and trying to load the page again.

Thank you all for your patience.