Hey guys I want to know if u can help me with something
At 25/12/2017, I bought some THS on hashflare and blockchaind did their job : https://blockchain.info/tx/aafa1d20e35ed9b232b61b5f0a1167ab8972cbf2812380550793e62ea2a24f7b
https://blockchain.info/address/368jgPxJN6QAidLG5UdxtA6q4KQ4itx4vq

The problem it is that Hashflare did not received the bitcoin and now the purchase is shown as timeout
Besides sending support request is there something tha I could actually do?